FAQ

 
  • Are there any Heating & Air Conditioning service companies nearby?
    Use the Better Business Bureau website to search for HVAC contractors, heat pump repair, or air conditioner repair.
    Check to make sure the company has a license from the South Carolina Department of Labor, Licensing & Regulation (https://verify.llronline.com/LicLookup/LookupMain.aspx).  Check under the "Contractors-Commercial" licensing board, then enter "Lexington" under the city and "Air Conditioning - AC" in the list of classifications. Click the check box and then click the Find button to see a list of licensed contractors in Lexington, SC.
  • Am I allowed to attend a monthly meeting of the Board of Directors?
    Absolutely.  If you would like to bring an issue to the board's attention and meet with them at one of the monthly meetings, we would be glad to put you on the agenda.  We only ask that you give us a two-business-day notice so we can schedule you and do any necessary research on your issue before we meet.
     
    If you would simply like to attend a board meeting to observe the proceedings you are welcome to do that as well.  Once the meeting is over we invite you to comment or ask questions about the meeting.  Please give us at least one day's notice so we can ensure we have room to accommodate all who wish to attend.
  • Are residents allowed to install satellite dishes?
    Satellite dishes are not prohibited but are regulated in accordance with the Telecommunications Act of 1996.  They may not be installed on common element property but can be placed in limited common property, also referred to as "exclusive use" property, such as a deck, balcony or porch.  For more information please refer to relevant excerpts of the FCC guidelines by clicking here or you can view the complete guidelines here.
  • Can I reserve the pool & cabana area for a private party?
    Yes. There are some restrictions based on the time of year, day of the week and there is a minimum advance notice period for consideration. Even if the reservation is approved, you mush share the facility, kitchen and grills with all owners. The details are found in the "Documents" section in the Pool & Cabana Rules and Regulations.
  • Can I use a gas or charcoal grill on my porch, deck or balcony?
    No, those types of grills are prohibited by law and by our rules.  However, electric grills are perfectly acceptable.  Since this law went into effect manufacturers have developed some very effective grills that sear and produce a very similar result to gas and charcoal.  With the higher heat that can now be generated in an electric grill, more smoke is produced in the enclosed grill which greatly enhances the taste.
     
    Gas and charcoal grills are also prohibited within 10 feet from any residential building.  Therefore, walkways, stairwells, breezeways are also restricted areas.  The storage of any propane gas tanks, even if empty, is also prohibited in these areas.
     
    Both charcoal and gas grills are provided at the cabana and all residents are invited to use those grills throughout the year.
  • Can you tell me what exactly my regime fee pays for?
    Regime fees pay our current operating expenses and also fund our reserve account which provides money for capital projects and unanticipated expenses.  The operating costs include such things as water and sewer, electricity, waste disposal, landscaping, property management, pool and cabana maintenance, employee expenses, insurance, termite bonds, just to name a few.
     
    To see the complete list of expenditures paid by regime fees, you can go to the "Meetings & Reports" section of the website (left navigation panel) and click on one of the monthly management reports under the "Monthly Financial Reports" heading. Here you will find not only the items covered by regime fees, but you will see how much we're spending and how those expenditures compare to our budgeted amounts.  And please don't hesitate to ask questions if you see something on any of the reports that you don't understand.
  • Do we have an exterminating service for the inside of the condos?
    Yes we do.  Home Pest Control will visit the property every other Thursday as needed to spray inside your unit for insects.  There is no charge for this service when rendered as it is paid for through regime fees.  The telephone number for Home Pest Control is (803) 794-8078.
  • How can I find out what parking space is assigned to my unit?
    You can view the Parking Spaces by Unit list on the Home Page under Neighborhood News in the article titled Spence's Point Rules and Information.
  • How do I get a new key for my mailbox?
    You will need to contact a locksmith since the post office no longer handles that.  Irmo Lock Company (803) 781-9447, Pop-A-Lock (803) 933-9111 and Triangle Safe & Lock (803) 791-1553 have been used by owners in the past but there are others available in the area as well.
  • How do I turn off all water to my unit?
    The cut-off valve should be in your utility closet, either above or beside your water heater.  You may have as many as three valves in that area and one of them should cut off all water to your unit.
  • How large (square feet) are the 2 & 3 bedroom units?
    The 2 bedroom units are approximately 1,200 sq ft and the 3 bedroom units are approximately 1,400 sq ft. 
  • I want to remodel but have questions about the process and contractors.
    The first step in the remodeling process would be to complete a Renovation Questionnaire and submit it to the management company.  It will be reviewed and you will be contacted with an approval or a request for further information.  The form can be downloaded from the "Documents" page on our website.
     
  • If I am selling my unit and need a termite letter who do I contact?
    Home Pest Control handles our termite bond and they can provide a termite letter for you. The telephone number for Home Pest Control is (803) 794-8078 or (803) 794-7378.
  • If I have a law enforcement issue that is not an emergency who do I call?
    You should contact the Lexington County Sheriff’s Department at (803) 785-2521 for non-emergency situations.  For emergencies (fire, medical, or other) you should always call 911.
  • If I have a maintenance need who should I contact?
    Mike Miller is the contractor we use for ongoing maintenance issues for the association and he is also available for personal work if owners wish to use him.  To report a maintenance issue for the association please contact our management company.  Their information can be found in the Property Management section of the website.  For personal work, Mike can be reached at (803) 528-6438 or you can email him at mmhandiman@yahoo.com.
  • If I have a question about anything, what is the best way for me to contact someone who can give me an answer?
    Use the "Property Management" page in the left navigation panel to find the phone number, email address and hours of operation for Property Management Solutions. They can answer most questions and if not, they will refer your question to the Board of Directors.
     
    If you prefer to speak to a Board Member directly, you can find contact information by using the "Board Members" menu item on the left navigation panel under the "Residents" section.
  • When are regime and lease fees due? Is there a fine for paying late?
    All fees are due on the 1st of each month. If fees are received after the 10th of the month, a late fee of $25 will be applied unless the owner has not paid any fee late for the previous 12 months. In such a case, late fees will be waived upon written request by the owner.
  • Who can clean my dryer vent and fireplace flue?
    A duct or dryer vent cleaning contractor for the dryer vent. (Note: Spence's Point was built with plastic corrugated dryer vent hose that was legal in 1988 but has been proven to be a fire hazard ! - if found, it should be replaced by the owner.
     
    A chimney sweep for the fireplace flue.
     
    Use the Better Business Bureau website to search for duct cleaning, dryer vent cleaning or chimney sweeps.
    Check to make sure the company has a license from the South Carolina Department of Labor, Licensing & Regulation (http://www.llr.state.sc.us/).  Check under the "Contractors-Commercial" AND "Residential Builders" category to confirm that the contractor is currently registered as required by state law. Many contractors and even the BBB website, indicate that a contractor is registered when in fact, the registration has lapsed.
  • Who is responsible for cleaning fireplaces and what can I burn in them?
    It is the owner's responsibility to have their fireplace inspected regularly and cleaned as often as recommended by the professionally credentialed chimney sweep.
     
    Only propane gas, provided through the existing supply lines, can be used in the fireplaces.  Absolutely NO WOOD OR ANY OTHER MATERIAL may be burned.  Any violation of this policy will result in immediate and substantial fines.
     
    If you have any questions about this policy please feel free to contact our property manager or any member of the board of directors.
  • Who should I contact if I have a plumbing emergency?
    1.) If it's a water leak in your unit - shut off the water valve for your unit. It is located in the utility closet above the water heater. One of the 3 valves there shuts off water for your entire unit.
     
    2.) If it's a water leak in the unit above yours - contact your neighbor and have them follow procedure #1. If your neighbor is not home, shut off the water to your building using the main shutoff valve near the water meter in front of each building. These are usually located under or near the entrance walkway ramps. Then notify the Management Company - follow their telephone instructions for after hours service.
     
    3.) If it's a sewer backup - shut off the water to your building using the main shutoff valve near the water meter in front of each building. These are usually located under or near the entrance walkway ramps. Then notify the Management Company - follow their telephone instructions for after hours service.
     
    Use the Better Business Bureau website to search for Plumbers.
    Check to make sure the company has a license from the South Carolina Department of Labor, Licensing & Regulation (http://www.llr.state.sc.us/).  Check under the "Contractors-Commercial" AND "Residential Builders" category to confirm that the contractor is currently registered as required by state law. Many contractors and even the BBB website, indicate that a contractor is registered when in fact, the registration has lapsed.
  • Who should I contact if my unit or building loses electrical power?
    You should contact SCE&G Customer Service at 888-333-4465 to report a power outage. By reporting directly to SCE&G, you will help them identify the full extent of the area without power. Don't expect your neighbor to call - make the call yourself and help speed the restoration process.
  • Who should I contact to set up or service my propane gas line or logs?
    Contact Palmetto Propane at (803) 359-3311.